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Newly Admitted

Login Problems

Use this section and find answers to common questions/problems.

Portal Support offers help with potential problems found while using My Cal Poly.

1. I forgot my confirmation number.
   1. Link to www.csumentor.edu
   2. Click the 'Apply Online' tab.
   3. Choose the appropriate application section (Undergraduate/Graduate/International).
   4. Choose the 2010-2011 application box.
   5. Log in with your CSUMentor username and password under 'Returning users'.
   6. Scroll down to 'Online applications already submitted' and hit 'View Application Confirmation' next to the appropriate application.
   7. Scroll down to view your confirmation number.
   8. Return to the Cal Poly Password Manager to retrieve your Cal Poly username and set your portal password.
2. I don't have a confirmation number.
   
   All applicants who have applied through Cal Poly's online application at www.csumentor.edu were issued a confirmation number upon completion/submission of their application. These applicants retrieve their confirmation number by referencing question #1.
   
   Other applicants who submitted a paper application will not have a confirmation number and must contact the Admissions Office Office or the ITS Service Desk.
3. Is my confirmation number all numbers?
   
   Except for the letter 'F,' all characters in your confirmation number are all numbers. Some applicants have entered the letter "O" incorrectly instead of entering a zero.
4. Can I use my VIP username and Password to access the Portal?
   
   No, applicants CAN NOT use their VIP username and password to access the Cal Poly Web Portal.
   
   Applicants are required to wait for the email with the subject header: "Your next steps after applying to Cal Poly" before attempting to access MyCalPoly.
5. I don't have a zip code.
   
   International applicants who do not have a zip code and can not retrieve their username or set their password themselves, should contact the Admissions Office Office or the ITS Service Desk for help with accessing MyCalPoly.