Login Problems

1. I forgot my confirmation number.

1. Link to www.csumentor.edu
2. Click the 'Apply Online' tab.
3. Choose the appropriate application section (Undergraduate/Graduate/International).
4. Choose the 2008-2009 application box.
5. Log in with your CSUMentor username and password under 'Returning users'.
6. Scroll down to 'Online applications already submitted' and hit 'View Application Confirmation' next to the appropriate application.
7. Scroll down to view your confirmation number.
8. Return to the Cal Poly Password Manager to retrieve your Cal Poly username and set your portal password.

2. I don't have a confirmation number.

All applicants who have applied through Cal Poly's online application at www.csumentor.edu were issued a confirmation number upon completion/submission of their application. These applicants retrieve their confirmation number by referencing question #1.

Other applicants who submitted a paper application will not have a confirmation number and must contact the Admissions Office or the ITS Service Desk.

3. Is my confirmation number all numbers?

Except for the letter 'F,' all characters in your confirmation number are all numbers. Some applicants have entered the letter "O" incorrectly instead of entering a zero.

4. Can I use my VIP username and Password to access the Portal?

No, Fall 2008 applicants should not use their VIP username and password to access the Cal Poly Web Portal.

Applicants are required to wait for the email with the subject header: Access MyCalPoly! before attempting to access MyCalPoly.

5. I don't have a zip code.

International applicants who do not have a zip code and can not retrieve their username or set their password themselves, should contact the Admissions Office or the ITS Service Desk for help with accessing MyCalPoly.